We’re sorry you didn’t love your Luxurious Wellniss product. Regrettably, due to the personal nature of our products, coupled with hygiene and safety considerations, we’re unable to accept returns. However, we believe in fairness and want to ensure you still have a delightful Luxurious Wellniss experience.
For products damaged during shipping, we’ll happily facilitate an exchange. Simply reach out to our customer service at orders@luxuriouswellniss.com within 7 days of receiving your product, and they’ll provide you with an RA number for the process.
If the issue arose due to a shipping mistake on our part, we’re committed to making it right. Your satisfaction is our priority, and we’re here to ensure your Luxurious Wellniss journey is nothing short of perfection.
We may accept returns in rare instances due to special circumstances, but we will deduct the return shipping cost from the amount to be refunded.
How long does it take to process a return?
Credit card refunds usually take 5-10 business days to appear on your statement.
What should I do if I receive the wrong product?
If, by any chance, you received a product different from the one you ordered—our sincerest apologies! We want your Luxurious Wellniss experience to be nothing short of perfection. Please reach out to us promptly at orders@luxuriouswellniss.com, and our dedicated team will ensure you get the exact products you ordered. Your satisfaction is our top priority, and we’re here to make things right!
